DELIVERY & REFUNDS

SHIPPING & DELIVERY

As of today, we continue to be operational, however, we are operating with a skeletal workforce to be able to provide your eye care needs. Through www.eyerep.ph, we look forward to servicing and ensuring we match your eye care needs. 

All your eye care needs will be delivered by our third-party delivery providers, Lalamove, Grab or J&T. Our eye care essentials will still be delivered Nationwide, however due to MECQ, delays are expected. For your convenience, all of our orders are being coordinated and delivered to you to ensure you receive it when you are home.

We will deliver your order depending on our delivery schedule. Please expect a message from our team confirming the delivery of your order. Our delivery schedule is Monday-Sunday from 10:00AM-5:00PM only.

To help you understand and estimate the processing and shipping time for your order - please read the table below:

Shipping Rates

 

Nationwide

₱150.00

Above Php1999

FREE

 

DELIVERY TIME

Metro Manila
Provincial
Contact Lens, Solutions and others
1-2 business days
3-5 business days
Eyewear
4-8 business days
8-12 business days

 

Please note:

  • If you are not present to receive your order, please leave instructions with your family or helper to look through and check all items upon delivery. We will be sending a photo of your order before sending out for your confirmation. Signing off on your delivery and receipt of your order means you have done so and have received your order completely.  
  • While working with third-party delivery companies to fulfill your orders, we expect some unexpected delays due to the lockdown restrictions in place.

 

RETURN & REFUNDS

We are unable to provide credit, refunds or exchanges at the moment. All sales are final. Once everything goes back to normal operations and GCQ has been lifted, we will offer money back guarantee for all purchases with manufacture defect up to 30 days. 

For incomplete orders or products with questions, kindly contact us within 24-48 hours upon receiving your order together with the order number as well as a photo of the product in question hello@eyerep.ph or E.Y.E. Republic Optical on Facebook and @eyerepublicph on Instagram.